TERMS & CONDITIONS

ALTERATIONS, RETURNS & WARRANTY

All furniture manufactured by Timber & Tide holds a 3 year structural warranty.  We use only the highest quality furniture grade timber and take pride in our craftsmanship, so please get in touch if you have any concerns at all, we want your special piece to be enjoyed for years to come. 

Pick-up and delivery is not covered under warranty. All pieces should be wrapped and strapped carefully when transporting and should not be exposed to rain, moisture or dew as this may warp the timber. Please get in touch if you have any questions about the best way to transport your piece and we’ll be happy to guide you.

Delivery is not included however can be arranged upon request. Please get in touch if you are unable to collect and we will be happy to supply a quote.

If damage occurs during the delivery process, please refuse to accept the piece, take a photo of the damages, and contact us as soon as possible: contact@timberandtide.com.au


Please inspect your furniture upon delivery or collection.  We want your piece to be perfect so please notify Timber & Tide of any faults or issues within 48 hours.  

Returns or exchanges are not accepted on custom orders if you change your mind.  We will always do our best to ensure your custom made piece is exactly how you envision, however additional charges may apply if alterations are requested once construction has commenced. 

Each piece of timber is unique and varies in colour and finish. You can expect to see knots, veins, worm holes, colour variations and other imperfections throughout your furniture. This adds character and means not one other person in the world will have the exact same piece as you. While we of course want you to love your T&T piece and will do whatever we can to ensure you go home happy, charges will apply for any re-manufacturing materials and labour costs if you don’t like the natural identity of your piece as unfortunately this is out of our control. 

Timber staining colours are a guide only and colour variation will always occur due to the nature of timber.

Timber is a natural product and can move and breathe throughout its lifetime, which is just one of the reasons it is so special! Dramatic changes in temperature from air conditioning or heating can cause damage to your piece. Please ensure your timber piece is positioned in a stable environment to limit any movement. 

Other natural environmental factors such as sun, heat, wind, moisture, humidity etc can change the appearance of timber furniture over time, including slight bowing, splitting, shrinkage, expansion and discolouration. This adds character and will not compromise the structural integrity of the piece so is not covered under warranty. To ensure your piece is looked after correctly and well maintained, please refer to our care instructions which can be found here

DEPOSIT

We require a 30% deposit to place your order and start the exciting process of making your special piece. Once your deposit has been paid we will order the timber and get started. This deposit is non-refundable once the timber has been ordered and will be retained to cover the cost of materials if the order is cancelled. The remaining 70% is due upon completion. If the piece cannot be collected for any reason, the final payment still must be paid within 14 days of the completion date. 

PRIVACY POLICY

Our website integrates and links with social media sites such as Facebook and Instagram.  You should review the privacy policy of these sites if you wish to share or like our content on these channels. If you are a member of a social media site, the interfaces with our website may allow us to use some of your information to provide advertising that is more relevant to your interests. 

Any contact information you provide via this website will not be be shared with any third party sites or anyone outside of the Timber & Tide team.  

We are always looking to improve the user experience of our website. To do this we may use small text based files called ‘cookies’ as a tool to remember your preferences. You can turn off cookies using the setting on your web browser, however if you do this you may not be able to use all features of our website. We may from time to time also use advertising cookies to deliver advertising that is more relevant to your interests.
We use Google Analytics for tracking site usage in an anonymous manner. We use Google Analytics reporting to track website traffic and improve our website and our services. By using our website you consent to the Google’s Privacy Policy. You can opt out using the steps here.

Have a question you would like answered? We’d love to hear from you!

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